Support services for print inspection systems - EyeC

Support

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Call-in Support

Please select your country below to contact the support specialists nearest you.

Headquarters / Germany, Austria, Switzerland

EyeC GmbH

Phone: +49 40 226 3555 0
E-mail: info@eyec.de

Phone: +49 40 226 3555 40
E-mail: service@eyec.de

Office Hours:
Monday to Friday:
9 a.m. to 5 p.m.

Australia, South-East Asia

GMS Pacific Pty. Ltd.

Phone: +61 3 9535 9777
E-mail: Info@GMSPacific.com

Phone: +61 3 9535 9777
E-mail: Service@GMSPacfic.com

Benelux, Denmark, Sweden

EyeC Benelux

Phone: +31 74 2502 533
E-mail: Info@EyeC-Benelux.com

Brazil

MZ Máquinas Ltda.

Phone: +55 11 2374 1335
E-mail: Marcelo@MZMaquinas.com.br

China

EyeC China

Phone: +86 512 83639577
E-mail: Ivan.Huang@EyeC-China.com

Chile

Walbaum Representaciones Ltda.

Phone: +562 2351020
E-mail: NWalbaum@WalbaumChile.cl

France, Monaco

PerFormance GrapHique

Phone: +33 6 303 841 32
E-mail: Fabrice.Hardouin@cegetel.net

Greece

Graphic Systems Ph.Papathanassiou M.E.P.E

Phone: +30 210 9221039
E-mail: Info@GraphicSystems.gr

India

Genius Flexo Machinery Pvt Ltd.

Phone: +91 22 2660 1291
E-mail: Vijay@GeniusFlexo.com

Italy

Endeavour s.a.s.

Phone: +39 055 603447
E-mail: Andrea@Endeavour.it

Israel

ProArt Technology Ltd.

Phone: +972 544 587889
E-mail: Ilan@ProArt.co.il

Japan

Cross-Link Pacific Inc.

Phone: +81 3 5919 2120
E-mail: Info@CrossLinkPacific.co.jp

Latin America

EyeC America, LLC

Phone: +1 480 703 9538
E-mail: Lyz@EyeC-America.com

Poland, Czech Republic, Slovakia

EyeC Polska

Phone: +48 512 354 354
E-mail: Marcin.Weksler@EyeCPolska.pl

Serbia, Slovenia, Croatia, Bosnia-Herzegovina, Montenegro, Macedonia, Kosovo and Bulgaria

Printbox

Phone: +381 63302104
E-mail: Sales@Printbox.rs

Spain, Portugal

Sercoyse, S.L.

Phone: +34 932 610 486
E-mail: Sercoyse@Sercoyse.com

Phone: +34 932 610 484
E-mail: Sercoyse@Sercoyse.com

Taiwan

EyeC Taiwan

Phone: +886 2 2260 2495
E-mail: Ivan.Huang@EyeC-China.com

Turkey

Imaj Otomasyon Sanayi Ticaret Ltd. Şti.

Phone: +90 212 220 31 96
E-mail: murat.mutlu@imajotomasyon.com

United Arabian Emirates

Fotedar Engineering Services

Phone: +97 1509414078
E-mail: Info@FotedarEngineering.com

USA, Canada

EyeC America, LLC

Phone: +1 330 644 6841
E-mail: Info@EyeC-America.com

Phone: +1 330 644 6841
E-mail: Service@EyeC-America.com

Office Hours:
Monday to Friday
8:30 a.m. to 5:00 p.m.

United Kingdom, Ireland

EyeC-UK Limited

Phone: +44 118 983 3347
E-mail: Info@EyeC-UK.com

Office Hours:
Monday to Friday
8:30 a.m. to 6:00 p.m.

Service Requests

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Support and Services

Get the best out of your EyeC systems. Our application and service engineers help integrate our inspection systems into your production processes, as well as support and maintain them from the installation throughout the complete product lifecycle. Contact us to learn more about our Support Services.

Start-Up Package

Get started with professional installation that is customized to your specific inspection needs.

  • Installation
  • Individual system and parameter set-up
  • On-site training

Support and Software Service

Get the newest software updates containing the most current features as well as professional assistance by our support experts.

  • Technical assistance via email, phone or remote service
  • All software version updates
  • Adaptation of parameter sets to new product requirements

Validation Support Package

Get professional support by our experts to ensure a smooth and flawless validation of your control processes for pharmaceutical products.

  • Regulatory certificates
  • User Requirement Specifications (URS)
  • Documentation service
  • On-site IQ and OQ services
  • Manuals and training

Additional Services

Get qualified on-demand assistance from our engineers tailored to your particular situation.

  • On-site technical support
  • FAT & SAT
  • Warranty extension
  • Scheduled maintenance visits
  • Follow up training

Contact Us Request Information

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